Frequently Asked Questions
Everything you need to know about your luxury jewelry experience.
What is your shipping policy for high-value items?
We offer complimentary, fully insured shipping on all orders over $500. Every package requires a signature upon delivery to ensure your jewelry arrives safely at your doorstep.
Do you provide appraisals for insurance purposes?
Yes, every purchase of an engagement ring or significant gemstone piece includes a complimentary professional appraisal performed by our GIA-certified gemologists.
Can I return a custom or engraved piece?
While we offer a 30-day return policy for most items, custom-designed pieces and items with personalized engravings are final sale and cannot be returned or exchanged.
What kind of warranty do you offer on engagement rings?
Our Lifetime Preferred Warranty covers free cleaning, inspection, and stone tightening. We also provide a one-year guarantee against manufacturing defects.
Do you offer financing options for larger purchases?
We provide several flexible financing plans through our partners, including interest-free options for qualified buyers to help you secure the perfect piece.
How do I determine my correct ring size?
You can request a complimentary ring sizer via our website, or visit any of our showroom locations for a professional measurement by our expert staff.