Returns & Exchanges
At Smyth Jewelers, we want you to be completely satisfied with your purchase. If for any reason you are not happy, we offer a 30-day return policy for a full refund or exchange on all unworn items in their original condition.
Initiate Your Return
Contact our guest services team or log into your account to request a Return Merchandise Authorization (RMA) number within 30 days of delivery.
Pack Securely
Place your jewelry in its original presentation box and include all original documentation, certificates, and the sales receipt inside a secure shipping carton.
Ship with Insurance
Affix the provided prepaid shipping label or use a carrier of your choice to send the package back to our headquarters, ensuring the shipment is fully insured.
Inspection and Refund
Once our gemologists verify the condition and authenticity of the returned item, your refund will be processed to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing